Help centre
Answers to common questions, plus direct ways to reach us. Support hours: Monday to Friday, 09:00–18:00 (UK time).
Getting started
- Open the Workspace and describe your idea in a sentence or two.
- Use an example to see a complete plan instantly.
- Render diagrams, generate a pitch, then export your Build Kit.
Account & billing
- Manage your subscription and invoices from your account.
- All billing is in USD. Yearly plans save 20%.
- Cancel anytime; access continues to the end of the current period.
Plans & exports
- Diagrams download as SVG; the Build Kit downloads as a printable document or JSON.
- The animated pitch renders in 16:9 and 9:16 with an editable narration script.
- Generated plans are starting points — have a developer review anything sensitive.
Frequently asked
How accurate are the plans?
Plans are AI-generated starting points meant to give you direction and a shared language with a developer. They are not guaranteed to be complete, correct, secure or buildable as-is. Always review before you build.
Can Blueprintly build my product for me?
No. Blueprintly is a planning tool. We do not take on development projects or write production code. Use the plan to brief a qualified developer.
How do I get a refund?
See the Refund & Cancellation policy. In short: subscriptions are cancellable, access runs to the end of the period, and unused quota is not refundable.
Is my data used to train models?
No. We do not use your inputs to train models. See the Privacy Policy and Content License for how inputs and results are handled and cleared.